Full Searching is provided based on :
- Past Case Number
- Any/all client field using matching
- Advanced search if case number is not know.
In addition to search capabilities, links to the knowledge mangement system are activated by simply clicking the KB button. Then, based on the selected category, a knowledge wizard will appear.
A complete history of contacts is recorded for each client. Clients may be internal / external persons.
Omni Helpdesk has facilities management features as well, including matching contractors to work categories, quotation management, authorisation management and reporting.
At the bottom of the screen below, is the omni data grid. This grid provides a rich interface for sorting, grouping, filtering and searching when presented with lists of data.
Work queue reporting provides a graphical view of the amount of work in each work queue. In addition, if one is an administrator, the contents of the queue can be viewed simply by clicking on the queue below:
