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OMNI Helpdesk
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Omni-HelpDesk is a state of the art web-based helpdesk solution. Omni-HelpDesk seamlessly intergrates into your existing computer computer network and can be customised to match your organizations needs. The purpose of the Omni-HelpDesk is to automate the relationship between Clients, Agents (Helpdesk Operators) and Workers.
Two things accomplish this:
Aiding the Worker in tasks they perform.
Improving communication between Clients and Agents (Time-expenses are reduced and customer satisfaction improves.)
Omni-HelpDesk includes the following great features:
- A full workflow engine with graphical workflow designer
- A comprehensive text search
- HTTP document upload to attach to work objects
- User level security
- Multiple priorities, categories, work object classes and much, much more
The Omni-Workflow engine, managed by the administrator, is a state of the art workflow management utility. It provides the engine by which work is tracked, escalated and reported on.
The Omni-Workflow engine has some unique features, which makes it a world-class workflow engine:
- A graphical drag and drop workflow editor
- Support for multiple queues
- Support for multiple work classes, with each work class having its own work flow
- Fully integrated emailing facilities
- Fully integrated VB Scripting engine to handle non-standard behavior for one of a number of workflow events.
- Support for multiple priorities
- Sophisticated mail template creation for custom mail messages.
- Multi-level work categories
- Support for shadow work objects, follow up and sub-work objects.
- User level security.
Web based means ZERO maintenance. No installation, no
upgrades. Change the server and all client computers change immediately with NO
intervention. Ideal for geographically dispersed offices.
Click on the links below to get a brief glimpse of some of Omni
Helpdesks features. Omni Helpdesk provides 3 interfaces by which users may
access the system :
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